Privacy Policy

1. Introduction

Shopify Product Downloader ("we", "our", or "us") operates the Shopify Product Downloader Chrome extension and website. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account information

When you create an account, we collect your email address and, if you sign in with Google, your name and profile picture.

Usage data

We log export activity for billing purposes: the domain of the store you exported from, the number of products exported, and the timestamp. We do not store the actual product data you download.

Payment information

Payment processing is handled by Creem. We do not collect or store your credit card details. We receive confirmation of successful payments and the amount paid.

Technical data

We may collect your browser type, extension version, and IP address for security and debugging purposes.

3. How We Use Your Information

• To provide and maintain our service
• To manage your account and credit balance
• To process payments and send receipts
• To respond to support requests
• To detect and prevent fraud or abuse
• To improve our service

4. Data Sharing

We do not sell your personal information. We share data only with:

• Creem — our payment processor, to handle transactions
• Neon — our database provider, to store account and billing data
• Resend — our email provider, to send authentication emails
• Law enforcement, when required by law

5. Data Retention

We retain your account data for as long as your account is active. Usage and billing records are retained for up to 3 years for accounting purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies

We use session cookies to keep you signed in. We do not use tracking or advertising cookies. The extension does not inject cookies into the stores you visit.

7. Security

We use industry-standard security measures including HTTPS encryption, secure database connections, and hashed authentication tokens. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data in a portable format

To exercise these rights, contact us at support@shopifydownloader.com.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact

If you have questions about this Privacy Policy, contact us at support@shopifydownloader.com.